FAQ

Is this product safe?

Yes. Our product has been third-party tested and follows the standardized formulation recommended by the World Health Organization.

 

Why is the sanitizer so thin?

This product strictly follows the World Health Organization's formulation, which the FDA has temporarily requested suppliers not to add additional ingredients to. Our formula does not include fragrances, thickeners, vitamin E, or aloe, which many consumers are used to seeing in hand sanitizer.

  

Is this just rubbing alcohol? 

No. While most common hand sanitizers utilize alcohol as the active ingredient, we also use glycerin, hydrogen peroxide, and purified water. Our formula does not include fragrances, vitamin E, or aloe, which many consumers are used to seeing in hand sanitizer. This product strictly follows the World Health Organization's formulation, which the FDA has temporarily requested suppliers not to add additional ingredients to.  

 

My sanitizer says "gel", so why does it appear to be liquid?

The FDA has temporarily requested suppliers not to add additional ingredients to the WHO formula. 

At the time these instructions were released, LXR was set up to produce a gel. To remain compliant, and still be able to supply this critical product to healthcare systems, first responders, and consumers, we determined to bottle the compliant formula and sleeve it with what we had available at the time-- labels that said gel. The formula remains the same. We quickly ordered updated labels that say "Hand Rub", and provide instructions in how to open and pour the product. 

 

Why doesn't this product have a spray nozzle or a pour cap?

Since the arrival of the pandemic in the USA, the entire world has experienced a supply-chain backup on bottles, caps, spray tops, etc. 

While we realize that the spray tops are ideal, they simply are not available. In this time of crisis, we all have to give up some simple luxuries in exchange for keeping ourselves and the public healthy.

As supply chains catch up, we are watching every day for the availability of better cap options, but at this point, we are working with everything we can secure.